Frontpoint has topped our rankings since 2015, but Link Interactive is a close second and isn't too far behind. If you're on the fence between the two, this comparison guide will help you make a decision.
Frontpoint Pros & Cons
- High-Quality Customer Service
- Best In Class Technology
- Comprehensive Smart Home Solutions
- No Landline/Broadband Monitoring
- Frequent Pricing/Deals Changes
Link Interactive Pros & Cons
- Competitive Monitoring Plan Pricing
- Professional Monitoring Inclusive of Fire & Intrusion Risks
- Crash & Smash Protection
- Recommended Control Panel Requires A $200 Upfront Purchase
- Frequent Changes In Sales Approach
Link Interactive is One of our Top Picks for 2019
Flexible Contract Terms · Crash & Smash Protection · All-Inclusive Monitoring
- Frontpoint and Link Interactive are both available nationwide.
- Both use security and automation equipment from Alarm.com.
- They both offer customer-friendly policies, such as 30-day returns.
- Both companies have long-term and short-term contract options.
- Our team has tested and approved both Frontpoint and Link Interactive.
- Link Interactive offers alarm takeover if you already have a security system set up.
- Frontpoint uses a screenless hub as a central device, whereas Link Interactive offers a traditional control panel with the option to upgrade to a touchscreen control panel.
- Link Interactive has 1-year, 2-year, and 3-year contracts, while Frontpoint only offers 1-year and 3-year contracts.
- Frontpoint's standard equipment communicates via cellular signal and Wi-Fi. Link Interactive's standard equipment uses cellular signal only.
- Frontpoint has a standalone, self-monitored Camera Plan.
Sales & Pricing Comparison
With Frontpoint and Link Interactive, you can either order your security system online or ask the help of a security expert by calling their respective sales lines. We recommend buying online if you already know what you need, but if you need guidance in picking out your security equipment, we suggest that you call their phone line.
Frontpoint and Link Interactive offer affordable security products and monitoring rates. Frontpoint's professional monitoring monthly rate starts at $34.99, while Link Interactive's entry-level monitoring plan is Standard for $30.99 per month. Overall, Link Interactive's monitoring rates are lower than Frontpoint.
Winner: Link Interactive
Before getting started with either companies, buying an equipment package is required. With a 3-year monitoring agreement, Frontpoint offers equipment discounts over $300. You can get started with a basic home security kit for as low as $99. With Link Interactive, you must pick out each individual device you want to be included in your package with no significant discount applied.
Both companies offer equipment designed for DIY installation. After completing your order, they will ship the system to your address and leave the installation up to you. If you run into problems, you can reach out to their customer support or find online resources such as tutorial videos and FAQ.
Key Features & Tech
Frontpoint's standard equipment includes several security sensors such as motion sensors and door/window sensors, life safety sensors like fire/smoke alarms and water sensors, and accessories like control key fobs and keypads. A screenless base unit or hub is also mandatory, which serves as a primary control device.
Link Interactive offers a wider selection of devices, but their standard equipment pretty much includes the same products as Frontpoint. The biggest difference is the primary control device. Instead of a hub, Link Interactive offers a standard control panel with a built-in screen and keypad. For $200, you can upgrade it to a touchscreen control panel.
Frontpoint and Link Interactive have strong home automation features and products. In fact, because their home automation platforms are powered by the same company, Alarm.com, Frontpoint and Link Interactive offer similar home automation features and support the same set of home automation equipment. They also offer the same types of smart home products, including smart locks, smart thermostats, and garage door controllers.
Frontpoint and Link Interactive's cameras are also provided by Alarm.com. Both companies offer a standard, fixed-angle indoor camera, premium indoor camera with a built-in Bluetooth speaker, a wired outdoor camera, and video doorbells. Frontpoint has a slight edge because they offer a standalone, self-monitored Camera Plan for $14.99/month, allowing you to purchase and use their cameras without a professional monitoring contract with them.
With the right monitoring plan, you can access Frontpoint's Android or iOS app to control your security system and smart home products as well as monitor your cameras. The app is free-to-use for any Interactive (mid-level) or Ultimate (high-level) plan user.
Link Interactive doesn't have its own app, but their security systems work with the Alarm.com app. With the app, you can remotely access your Link Interactive system, control and automate your smart home devices, and stream or playback security camera videos. You can access the app no matter which monitoring plan you choose.
Both Frontpoint and Link Interactive have standardized cellular monitoring, which means all their systems use cellular signal to send alerts to the monitoring center. Cellular monitoring is considered the most reliable and most secure monitoring method as it's not susceptible to wire cutting and landline or internet disruptions.
Customer Service Experience
Frontpoint has 1-year and 3-year contract options, but most of their customers prefer signing a 3-year contract because of the equipment discount. Link Interactive has 1-year, 2-year, and 3-year contracts.
Winner: Link interactive
Customer Support Availability
Frontpoint and Link Interactive both have a highly-accessible customer support. Frontpoint's tech support phone line is open seven days a week but only on limited times during weekdays. Link Interactive's tech support is available Mondays to Saturdays.
In case there's a need for you to move to a new home within the U.S., both companies will allow you to pack up your security system and take it with you. Frontpoint will even send you a free mover's kit that includes enough peel-off adhesive for you to re-install the system in your new residence. When moving, be sure to update your address and other contact information.
Both Frontpoint and Link Interactive give their customers 30 days to change their mind. If you don't like the system, you can return it within 30 days and get your money back. No shipping or restocking fee will be charged to you.
Because Frontpoint and Link Interactive both require a monitoring agreement, terminating service prior to the end of the contract will subject you to penalties. With Frontpoint, you'll be asked to pay 80% of your remaining contract balance. With Link Interactive, you will be on the hook for 75% of your contract balance.
Winner: Link Interactive
The Bottom Line: Who Wins?
Frontpoint and Link Interactive are both solid options, but based on our comparison, Frontpoint takes the first place, earning them our recommendation. However, we understand that there's no one-size-fits-all solution in home security. If you think Link Interactive is a better fit for you, then it most likely is. After all, we've also tested Link Interactive's products and services first hand and our testers gave them a pretty high rating as well.
If you want to look further into Frontpoint, we highly recommend reading our Frontpoint in-depth review. If you want to learn more about Link Interactive, we also have a comprehensive Link Interactive review here.
|Plan||Price||Promo Price||Contract Length|
|Protection Plan||$34.99/mo||-||36 mo|
|Interactive Plan||$44.99/mo||-||36 mo|
|Ultimate Plan||$49.99/mo||-||36 mo|
Link Interactive Plans
|Plan||Price||Promo Price||Contract Length|
|Features & Technolgy||9||7.5|
|Ease of Use||9||8|
|Integrations||zwave, Alexa, IFTTT||zwave|